OUR PROMISE TO YOU

The following technical support and enhanced service are offered to you as part of your service contracts for your laboratory equipment or POC devices from Una Health Limited. We promise to deliver: 

365 days, 24 hour support 

• Trouble-shooting helpline

• On site engineering support

• Preventative maintenance visits per annum

• Dedicated replacement and loan instruments

• Software upgrades

• Application specialists available to aid commissioning and installation

Training and education

• Routine operator training

• Super user training

• Free training manuals

• Generation of SOPs

• Free user guides

• Free trouble-shooting guides and flow charts

• Risk analysis and competency sign off

Quality Control/ Assessment

• Supply of QC material if required*

• Enrolment onto External Quality Assessment Schemes*

• Provide access to peer group review software*

Supply Chain Management

• Ensure there are sufficient reagents and consumables at each site

• Set up regular delivery schedules to wherever they are required

Account Management

Present regular reports to include:

• Workload analysis

• Cost efficiency

• Recommendations for service improvement and development

Administration

• Supply and keep updated COSHH data sheets

• Advise staff on current procedures relating to COSHH and H&S

• Provide information to ensure compliance with regulatory requirements

                            (*May incur additional costs)

We guarantee that if you are not 100% totally satisfied with out products or service we will give you your money back  or replace the products.

For technical enquiries outside of normal office hours, please call the following helpline number: 07702 368525

Una Health Customer Service

01782 575180