Una Health offers the following technical support and enhanced services to you as part of your service contract or warranty for all laboratory equipment or POC devices.
Our aim is to offer superior support from a expertly trained technical and engineering team. During our core hours of:
Monday to Friday 08:30 – 17:00
troubleshooting will be available with the aim of resolving the issue immediately. If this is not achievable then either a workshop repair, replacement device or engineer visit will be arranged as appropriate.*
Flexible, Timely Support
- On site engineering support as necessary
- Yearly Preventative Maintenance Inspections
- Dedicated replacement and loan instruments
- Software upgrades
- Application specialists available to aid commissioning and installation
Training and education
- Routine operator training
- Super user training
- Free training manuals
- Generation of SOPs
- Free user guides
- Free trouble-shooting guides and flow charts
- Risk analysis and competency sign off
Quality Control/ Assessment
- Supply of QC material if required**
- Enrolment onto External Quality Assessment Schemes**
- Provide access to peer group review software**
Una Health Customer Service 01782 575180
For troubleshooting outside of our core hours please call our office number above and leave a message to include:
- Contact Name
- Telephone Number
- Brief Description of Issue
One of our technical team will respond the following business day, usually within 24 hours.
*This is dependent on the analyser warranty agreement in question.
**Charges may be incurred
Una Health Quality Policy
Here at Una Health, we take quality very seriously to ensure that our products and services meet or exceed our customer’s expectations and requirements.
Read our full Quality Policy Statement here.